In this era of digital business transformation, Banking sector must meet their customers’ expectations of simple and intuitive ways to register or sign-up for a service in order to strengthen customer loyalty within the first touchpoints and increase customer retention.
Join our Expert Talks with our Guest Ivan Ivanov, Director Retail Banking at Bulgarian-American Credit Bank (BACB), who will explore the road to digital transformation discovering the following topics:
Additionally, ABBYY experts will demonstrate practical cases on how to reduce frustration and drop-out rates during onboarding processes by minimizing barriers and raise profitability by strengthening your customer retention and loyalty.
Evaluating the pain points in onboarding - Customer expectations vs. gaps in customer experience.
Building a solid customer relationship - Identify the most fragile touchpoints and improve the customer’s journey.
Register now to learn how to meet customer expectations in the future.