Webinar: Future trends in Retail Banking

In this era of digital business transformation, Banking sector must meet their customers’ expectations of simple and intuitive ways to register or sign-up for a service in order to strengthen customer loyalty within the first touchpoints and increase customer retention.
Join our Expert Talks with our Guest Ivan Ivanov, Director Retail Banking at Bulgarian-American Credit Bank (BACB), who will explore the road to digital transformation discovering the following topics:

  • Challenges and drivers for Retail banking in the coming years
  • Strategy shift due to the new business environment
  • Successful steps to digital transformation
  • New technologies, that will play the most important role in Retail banking by 2030
  • Banks and branches of the future

Additionally, ABBYY experts will demonstrate practical cases on how to reduce frustration and drop-out rates during onboarding processes by minimizing barriers and raise profitability by strengthening your customer retention and loyalty.

  • Evaluating the pain points in onboarding - Customer expectations vs. gaps in customer experience.

  • Building a solid customer relationship - Identify the most fragile touchpoints and improve the customer’s journey.

Register now to learn how to meet customer expectations in the future.


Ivan Ivanov

Director Retail Banking at Bulgarian-American Credit Bank (BACB)

Ivan Ivanov is Director Retail Banking at Bulgarian-American Credit Bank (BACB). He has 17 years of banking experience in the fields of Retail banking, lending, credit risk, sales management, sales channels, process management, product management, collection, management and development of branch network and HR. He is member of the Credit Committee, the Committee for New and Active Products and the Committee for Social activities of the Bank. Before joining the team of BACB in December 2018, he was taking the position Head of Retail banking in Allianz Bank Bulgaria.. Ivan has Bachelor degree in Finance and Masters degree in International Economics. He also has Executive MBA from Cotrugli Business School /Zagreb/.

Alina Sysko

Solution Architect, ABBYY

Alina Sysko is Solution Architect in ABBYY. As a member of Solution Consulting Team Alina enables partners and clients to automate processes in fields like KYC, customer onboarding, loan origination, mortgage, financial crime compliance, direct debit requests, retirement fund management, etc. Alina has years of experience in business processes automation, helps organization to accelerate digital transformation.