Day-to-day interactions—from account openings and modifications to deposits, withdrawals, loan applications, and investment activities—form the foundation of any financial institution’s relationship with its customers. Each time a transaction fails to meet expectations for ease and efficiency due to obsolete processes, the firm risks losing the customer to a competitor.
Advanced process mining, also known as process intelligence, delivers the data-driven insights financial institutions need to remove process inefficiencies and fine-tune customer interactions across all touchpoints. These same insights can also facilitate compliance with regulatory regulations and help maximize ROI on automation investments.
Plus, you’ll see a live demo showing process intelligence in action on real-world use cases for financial services organizations.
